01
Service Scope
Top Choice Repair provides residential appliance repair service for the appliance type selected on the booking form. We diagnose the reported problem and complete repair work only when the appliance can be serviced safely and without damage to the home, the cabinet, or the appliance itself.
- We service the appliance, not the surrounding construction.
- If access is unsafe or incomplete, the visit may be paused or rescheduled.
- If repair is not cost-effective, we will say so directly.
02
Access and Site Readiness
The customer must provide reasonable access to the appliance before the technician arrives. If the unit is blocked, built in, pinned in place, or cannot be reached without removing cabinetry, flooring, fasteners, or other items, we will not force access or cause damage to reach it.
- Please clear the path to the appliance and secure pets before the visit.
- If another trade is required, such as a plumber, electrician, cabinet installer, or removal helper, the customer is responsible for arranging that access.
- If the unit cannot be safely reached, the technician may leave without completing the repair.
03
Diagnostic Fee
The diagnostic fee is $99. It is not only for diagnosis; it also reserves the time slot, covers dispatch and travel, and compensates the technician for the visit, time on site, and full problem evaluation. If you approve the repair, the $99 diagnostic fee is deducted from the final repair total. For example, a $400 approved repair would be $301 after the diagnostic fee is deducted. The fee is designed to protect the appointment schedule and reduce wasted trips.
- If you cancel at least 3 hours before the appointment window, no cancellation fee is due.
- If a technician is already en route or the visit cannot be completed because the customer is unavailable, the diagnostic fee may still apply.
- If the repair is approved, the $99 diagnostic fee is deducted from the final repair total.
04
Warranty Coverage
Labor is guaranteed for 30 days from the service date, and parts are covered for 3 months from the service date. The warranty applies to the original repair only and does not create unlimited coverage for unrelated future issues.
- The same appliance and service address must be used for any warranty review.
- The warranty applies to normal residential use and does not cover misuse, abuse, or unrelated failures.
- If the same issue returns during the warranty window, contact us so we can review the original repair.
05
Cancellations and Rescheduling
You may cancel or reschedule without a charge if notice is received at least 3 hours before the scheduled arrival window. Same-day changes should be handled by phone so the route can be updated quickly.
- Late cancellations and no-shows may still be charged the diagnostic fee because the visit was already reserved.
- If weather, routing, or other service factors require a change from our side, we will contact you and work out a new visit window.
06
Limits and Exclusions
Our warranty and service promise do not cover damage or failure caused by events outside the original repair. This includes abuse, power surges, flooding, pest damage, previous repair attempts by others, or conditions that prevent safe service access.
- Cosmetic damage, unrelated parts, and pre-existing structural issues are not covered.
- We do not remove, rebuild, or alter cabinetry or household structure unless that work was agreed in advance.
- If a repair becomes unsafe or impossible without risking damage, we will stop and explain the next step.
