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Privacy Policy

Privacy Policy

This page explains what information Top Choice Repair collects, how we use it, and how SMS consent works when you book a service request. Last updated: May 27, 2026.

Collected Contact + Service

Name, phone, email, address, and appliance details.

SMS Opt-In Required

Appointment, arrival, completion, and invoice texts.

Retention 7 Years

Typical service record retention for warranty and legal needs.

Contact Support

(267) 896-4234 and topchoicerepair.pa@gmail.com.

1. Information We Collect 2. How We Use Your Information 3. SMS Communications 4. Data Sharing and Disclosure 5. Data Security 6. Your Rights 7. Data Retention 8. Children's Privacy 9. Changes to This Privacy Policy 10. Contact Us
01

Information We Collect

When you book appliance repair services with Top Choice Repair, we collect the following information:

  • Personal information: name, phone number, email address
  • Service address and ZIP code
  • Appliance type and problem description
  • Preferred service time
  • Technical information: IP address, browser type, and device information
02

How We Use Your Information

We use the collected information for the following purposes:

  • Schedule and confirm appliance repair appointments
  • Send calls and text notifications about your service
  • Communicate with you regarding your repair service
  • Process payments and send invoices
  • Improve our services and customer experience
  • Comply with legal obligations
03

SMS and Call Communications

SMS Program

By providing your phone number and consenting to communications, you agree to receive calls and text messages from Top Choice Repair regarding appointment confirmations, technician arrival notifications, service completion updates, invoice delivery, estimates, scheduling, and service-related questions and responses.

Message frequency varies. Message and data rates may apply. Reply STOP to any text message to opt out at any time. Reply HELP for assistance.

We use Twilio as our SMS service provider. Your information is handled securely and in accordance with industry standards.

04

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers: Companies that help us operate our business, such as Twilio for SMS communications and payment processors
  • Technicians: Our repair technicians who need your information to provide service
  • Legal requirements: When required by law or to protect our rights
05

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

06

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time
  • Withdraw consent for data processing
07

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 7 years for warranty and legal purposes.

08

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

09

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Need to Book a Visit?

Use the booking form to send your request straight to our Warminster team, or call us if you want to check availability before submitting the form.

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